Peptidfy® Shipping Policy

Last Updated: September 6, 2026

Thank you for choosing Peptidfy®. We understand that reliable order processing, secure packaging, clear tracking information, and responsive support are important when purchasing peptide and research products.

This Shipping Policy explains how orders placed through Peptidfy.com are processed and shipped, including estimated processing and transit times, international shipping, customs responsibilities, address requirements, tracking, delays, lost or damaged shipments, refused deliveries, and wholesale orders.

By placing an order with Peptidfy®, you acknowledge and agree to this Shipping Policy, together with our Terms of Service, Refund Policy, Privacy Policy, and any other policies applicable to your purchase.

1. Order Processing

Orders are processed after successful payment authorization and completion of any applicable order review.

Processing time refers to the period required to prepare an order before it is transferred to the shipping carrier. Processing time is separate from the carrier's estimated transit time.

Processing may include:

• Payment verification
• Order verification
• Inventory allocation
• Product and quantity verification
• Packaging and labeling
• Shipping documentation
• Export documentation, where applicable
• Final dispatch preparation

Orders placed on weekends, public holidays, or outside normal business processing hours may begin processing on the next applicable business day.

High-volume orders, wholesale purchases, special-order products, backordered products, customized requirements, or orders requiring additional documentation may require additional processing time.

If a material issue prevents us from processing an order, we will attempt to contact the customer using the information supplied at checkout.

2. Estimated Delivery Times

Delivery estimates displayed on our website, during checkout, in quotations, invoices, emails, or other communications are estimates only unless Peptidfy® expressly provides a written delivery guarantee.

Total delivery time generally consists of:

Order Processing Time + Carrier Transit Time + Any Applicable Customs or Import Processing

Actual delivery time can vary depending on the destination, shipping service, carrier network, customs procedures, weather, holidays, transportation disruptions, security inspections, regulatory requirements, and other circumstances.

Peptidfy® cannot guarantee that an order will arrive by a particular date merely because an estimated delivery date or transit period has been provided.

Customers with a critical deadline should contact us before ordering to discuss available shipping options.

3. Shipping Methods

Available shipping methods may vary according to:

• Destination country
• Destination region
• Product
• Order value
• Package size and weight
• Carrier availability
• Applicable shipping restrictions
• Regulatory requirements

Where available, customers may be offered standard, expedited, express, or other shipping services.

The fastest shipping option does not necessarily guarantee a specific delivery date.

Carrier availability and shipping services may change without prior notice.

4. Domestic and International Shipping

Peptidfy® may ship to eligible domestic and international destinations.

International shipping availability does not constitute a representation that every Peptidfy® product may legally be imported, purchased, possessed, resold, or used in every destination.

Certain products or destinations may be excluded from shipping because of carrier restrictions, legal requirements, regulatory considerations, sanctions, import restrictions, or operational limitations.

Peptidfy® reserves the right to decline or cancel an order where we reasonably determine that we cannot appropriately fulfill or ship the order.

5. Customer Responsibility for Import Eligibility

Laws and regulations concerning peptides, research materials, pharmaceutical products, chemicals, biological materials, and related products vary significantly between jurisdictions.

Unless otherwise expressly agreed in writing, the customer is responsible for determining whether the products ordered may legally be:

• Purchased
• Imported
• Received
• Possessed
• Stored
• Used
• Distributed
• Resold

in the customer's destination jurisdiction.

Customers purchasing on behalf of a company, laboratory, institution, clinic, reseller, distributor, or other organization are also responsible for obtaining any permits, licenses, registrations, authorizations, or approvals required for their activities.

Peptidfy® does not provide legal or regulatory advice through this Shipping Policy.

6. Customs Clearance

International orders may be subject to customs processing, import inspection, documentation review, or regulatory review by authorities in the destination country.

Customs clearance times are outside the direct control of Peptidfy® and the shipping carrier.

A shipment may be delayed while authorities:

• Review shipping documentation
• Verify declared information
• Inspect the package
• Request additional information
• Assess duties or taxes
• Verify importer eligibility
• Review applicable import requirements

Peptidfy® will provide commercially reasonable assistance with shipping documentation when appropriate, but we cannot control decisions made by customs agencies or other government authorities.

7. Customs Duties, Taxes and Import Fees

International shipments may be subject to:

• Customs duties
• Import taxes
• Value-added tax (VAT)
• Goods and services tax (GST)
• Brokerage charges
• Clearance fees
• Administrative fees
• Other government or carrier charges

Unless expressly stated otherwise at checkout or agreed in writing, these charges are not included in the product price or shipping charge and remain the responsibility of the recipient/importer.

Peptidfy® does not control these charges and cannot guarantee their amount in advance.

If a customer refuses to pay legally assessed import charges, resulting costs associated with return, storage, disposal, abandonment, or carrier handling may affect refund eligibility.

8. Accurate Customs Documentation

Peptidfy® prepares shipping and customs documentation according to the information reasonably required for the shipment.

We do not guarantee that customs authorities will accept a particular product classification, declared value, description, tariff classification, or documentation.

Customers must not request Peptidfy® to falsify commercial invoices, materially misrepresent products, declare knowingly inaccurate values, or otherwise provide false information to customs or transportation authorities.

9. Shipping Addresses

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Before completing checkout, please verify:

• Recipient's full name
• Company name, where applicable
• Street address
• Building, suite, apartment, or unit number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Telephone number
• Email address

Peptidfy® is not responsible for delivery problems resulting from incorrect, incomplete, outdated, or undeliverable information supplied by the customer.

10. Address Changes After Ordering

If you discover an address error after placing an order, contact Peptidfy® immediately.

We will make reasonable efforts to update the shipping information before dispatch, but an address change cannot be guaranteed once processing or shipment has begun.

Once a shipment has been transferred to the carrier, address changes may:

• Be unavailable
• Require carrier approval
• Cause delivery delays
• Result in additional charges

Any additional carrier charges resulting from a customer-requested address correction may be the customer's responsibility.

11. P.O. Boxes and Restricted Addresses

Some shipping services cannot deliver to P.O. boxes, military addresses, parcel lockers, forwarding services, or certain remote locations.

Where a particular carrier requires a physical street address, customers must provide an eligible delivery address.

If an address is not serviceable, we may contact the customer for an alternative address before dispatch.

12. Order Tracking

Where tracking is supported by the selected shipping service, Peptidfy® will provide tracking information after the shipment has been processed by the carrier.

Tracking information may not update immediately.

It is normal for there to be a delay between:

1. Creation of a shipping label or tracking number;
2. Transfer of the package to the logistics network; and
3. The first physical carrier scan.

International shipments may also experience periods without visible tracking updates while traveling between countries, hubs, customs facilities, or partner carriers.

A temporary absence of tracking updates does not necessarily mean that a shipment has been lost.

13. Carrier Tracking Information

Once a package has been dispatched, carrier tracking records generally provide the most current information regarding its transportation status.

Carrier scans, estimated delivery dates, and tracking events are generated by the carrier and may occasionally be delayed, incomplete, or corrected after publication.

Peptidfy® does not control carrier tracking systems and cannot guarantee that every transportation event will appear in real time.

14. Shipping Delays

Although we work to facilitate dependable delivery, transportation delays can occur.

Possible causes include:

• Customs inspections
• Import processing
• Regulatory review
• Severe weather
• Flight delays or cancellations
• Airline capacity limitations
• Carrier congestion
• Peak-season demand
• Public holidays
• Labor disruptions
• Natural disasters
• Security inspections
• Incorrect addresses
• Recipient unavailability
• Remote-area delivery
• Transportation network disruptions
• Government actions
• Events outside reasonable control

A shipping delay does not automatically mean that a shipment is lost or that an order qualifies for a refund.

15. Time-Sensitive Orders

Customers should not place an order based solely on an estimated delivery date when the products are required for a fixed event, appointment, project, research deadline, travel date, resale commitment, or other time-sensitive purpose.

If your order is time-sensitive, please contact Peptidfy® before purchasing.

Unless we expressly agree otherwise in writing, Peptidfy® is not responsible for indirect losses arising solely because a shipment arrives later than the customer's preferred date.

16. Delivery Attempts

Depending on the destination and carrier, delivery may require:

• Recipient availability
• Signature
• Identification
• Payment of applicable import charges
• Additional delivery instructions
• Collection from a carrier location

Customers are responsible for monitoring tracking information and responding promptly to carrier communications.

If delivery cannot be completed, the carrier may make another attempt, hold the shipment for collection, return it to the sender, or handle it according to the carrier's procedures.

17. Signature Requirements

Peptidfy® or the carrier may require a signature for certain orders based on order value, destination, product type, carrier requirements, or security considerations.

Where signature confirmation is required, someone eligible to accept the package should be available at the delivery address.

A carrier's valid delivery or signature record may be considered evidence that the shipment was delivered to the specified address, subject to applicable law.

18. Packages Marked Delivered

If tracking shows Delivered but you cannot locate the shipment, please:

1. Check all entrances and safe delivery locations.
2. Ask household members, employees, reception personnel, building management, or neighbors who may have accepted the package.
3. Verify that the shipping address on the order is correct.
4. Contact the carrier for delivery details.
5. Contact Peptidfy® promptly if the package still cannot be located.

We will review the available information and assist with an appropriate carrier inquiry where possible.

A carrier's delivery scan does not prevent us from investigating a legitimate delivery concern.

19. Lost Shipments

A shipment is not considered lost merely because tracking has temporarily stopped updating or because the estimated delivery date has passed.

Where a shipment appears to be lost, Peptidfy® may initiate or assist with a carrier investigation.

Carrier investigations can require additional time and may require information or cooperation from the recipient.

Any replacement, refund, store credit, insurance claim, or other resolution will depend on the circumstances, applicable carrier findings, our Refund Policy, and applicable law.

20. Damaged Shipments

Customers should inspect shipments promptly after delivery.

If a shipment arrives visibly damaged, please contact Peptidfy® as soon as reasonably possible and retain:

• The shipping carton or mailer
• Product packaging
• Shipping label
• Damaged products
• Packing materials

We may request clear photographs or other documentation showing:

• The exterior package
• Shipping label
• Internal packaging
• Affected products
• Nature and extent of damage

This documentation may be necessary to investigate the issue or submit a claim to the carrier.

Do not discard damaged packaging until the matter has been reviewed.

21. Missing or Incorrect Items

If your order arrives with an item missing or materially different from what was ordered, contact Peptidfy® promptly.

Please provide your order number and, where requested, photographs of the package and its contents.

We will compare the information with available fulfillment records and determine an appropriate resolution.

22. Temperature Exposure During Transit

Some products may have particular recommended storage conditions.

Unless a product or shipping service is expressly identified as being shipped using validated temperature-controlled transportation, customers should not assume that standard or express delivery constitutes refrigerated, frozen, cold-chain, or temperature-monitored shipping.

Product stability, storage requirements, and transportation conditions vary by compound and formulation.

Where specialized shipping is required, this should be confirmed before ordering.

23. Refused or Unclaimed Shipments

A shipment may be considered refused or unclaimed when the recipient:

• Rejects delivery
• Fails to collect the shipment
• Does not respond to carrier requests
• Does not provide requested customs information
• Does not pay applicable import charges
• Otherwise prevents successful delivery

If a shipment is returned, abandoned, destroyed, or incurs additional charges because of recipient action or inaction, any refund will be evaluated according to the circumstances and our Refund Policy.

Original shipping charges and costs for return transportation, customs, storage, disposal, brokerage, or other charges may be non-refundable or deducted from any refund where legally permitted.

24. Customs Seizure, Rejection or Destruction

International customers are responsible for understanding applicable import requirements before ordering.

If authorities detain, reject, seize, return, confiscate, or destroy a shipment, contact Peptidfy® promptly with any documentation received.

We will review the circumstances individually.

The availability of a refund, replacement, reshipment, or other remedy will depend on factors including the reason for the action, destination regulations, documentation, customer responsibilities, our Refund Policy, and applicable law.

Nothing in this policy limits rights that cannot legally be excluded.

25. Returned-to-Sender Packages

Packages may be returned to Peptidfy® because of:

• Incorrect or incomplete addresses
• Failed delivery attempts
• Recipient refusal
• Failure to collect
• Customs issues
• Unpaid import charges
• Carrier restrictions

If a shipment is returned to us, we will review the circumstances before determining whether it can be reshipped or refunded.

Additional shipping costs may apply to reshipment where the return resulted from information or circumstances within the customer's control.

26. Shipping Charges

Shipping charges are calculated according to factors that may include:

• Destination
• Package dimensions
• Package weight
• Carrier
• Shipping speed
• Service level
• Order value
• Special handling requirements

Shipping fees shown at checkout apply to the order based on the information available at that time.

For unusually large, heavy, remote-area, wholesale, or special-handling shipments, additional shipping arrangements may be required.

27. Shipping Fee Refunds

Shipping charges are generally associated with transportation services already purchased or performed and therefore may not be refundable once those services have commenced.

If Peptidfy® makes a fulfillment error, we will review any applicable shipping charges as part of the resolution.

Nothing in this section overrides mandatory consumer rights applicable in the customer's jurisdiction.

28. Wholesale and Bulk Orders

Wholesale and bulk orders may require different processing and shipping arrangements from ordinary eCommerce purchases.

Depending on order size and destination, Peptidfy® may provide:

• Custom freight quotations
• Multiple-package shipments
• Consolidated shipping
• Express courier options
• Commercial shipping documentation
• Alternative logistics arrangements

Wholesale customers should provide complete company and delivery information when requesting a quotation.

Quoted freight rates and delivery estimates may have limited validity because carrier rates and transportation conditions can change.

29. Split Shipments

Peptidfy® may occasionally ship an order in multiple packages when appropriate for inventory, logistics, product availability, carrier requirements, or operational reasons.

Different packages from the same order may:

• Have separate tracking numbers
• Travel through different facilities
• Arrive on different dates

Receiving only one package does not necessarily mean that the remainder of the order is missing.

30. Force Majeure and Events Beyond Reasonable Control

Peptidfy® is not responsible for delays or inability to perform shipping obligations caused by events beyond our reasonable control, subject to applicable law.

Such events may include severe weather, natural disasters, epidemics, pandemics, war, civil disturbance, government actions, transportation interruptions, customs actions, carrier failures, labor disputes, infrastructure failures, and other extraordinary events.

We will make commercially reasonable efforts to assist customers when such circumstances affect an order.

31. Fraud Prevention and Order Verification

For customer protection and fraud prevention, certain orders may require additional verification before shipment.

We may request information reasonably necessary to verify an order or payment.

Orders that cannot be satisfactorily verified may be delayed or cancelled and refunded where appropriate.

32. Changes to This Shipping Policy

Peptidfy® may update this Shipping Policy periodically to reflect changes in our shipping operations, carriers, services, legal requirements, or business practices.

The version applicable to an order will generally be the policy in effect when the order was placed, subject to applicable law.

The current version and its effective date will be published on this page.

33. Contact Peptidfy®

If you have questions about shipping, tracking, a delayed shipment, wholesale logistics, or an existing order, please contact Peptidfy® Customer Support through the contact information published on Peptidfy.com.

For questions regarding an existing shipment, please include:

• Your full name
• Order number
• Email address used for the order
• Tracking number, if available
• Brief description of the issue

Providing complete information helps us review shipping inquiries more efficiently.