Peptidfy® Return & Refund Policy

Last Updated: September 6, 2026

Thank you for purchasing from Peptidfy®. We are committed to providing high-quality products, professional order handling, secure packaging, and responsive customer support.

Because many products sold by Peptidfy® are sensitive, perishable, temperature-sensitive, sterile or laboratory/research products whose storage and handling conditions cannot be verified after delivery, our return and refund procedures differ from those of ordinary consumer goods.

Please read this Return & Refund Policy carefully before placing an order. By purchasing from Peptidfy®, you acknowledge and agree to this Policy, subject to any rights that cannot legally be excluded or limited under applicable law.

1. General Return Policy

Except where required by applicable law or expressly provided in this Policy, Peptidfy® does not accept returns or exchanges of peptide, biological, temperature-sensitive, sterile, sealed research, or similar products after they have been shipped.

Once these products leave our controlled distribution process, we cannot verify their subsequent storage conditions, temperature exposure, handling, contamination status, chain of custody, or integrity.

For safety, quality-control and product-integrity reasons, returned products cannot ordinarily be placed back into inventory or resold.

Accordingly, a change of mind, accidental order, incorrect selection, or decision that a product is no longer required generally does not qualify for a return or refund once the order has entered fulfillment or has shipped.

This does not affect any non-waivable rights you may have under applicable consumer law.

2. Order Cancellations Before Shipment

If you need to cancel an order, please contact Peptidfy® as soon as possible.

An order may be eligible for cancellation and a full refund if:

• the order has not been processed for fulfillment;
• the order has not been packed;
• a shipping label or shipping documentation has not been finalized;
• the shipment has not been transferred to a carrier or logistics partner; and
• no custom procurement, production, special-order or other non-recoverable costs have been incurred.

We cannot guarantee that a cancellation request will be processed before fulfillment begins.

Once an order has been packed, dispatched, transferred to a carrier, or otherwise entered a stage where fulfillment cannot reasonably be stopped, it may no longer be cancelled.

3. Non-Returnable Products

Unless required by applicable law, the following are generally non-returnable and non-exchangeable:

• peptides and peptide-related products;
• lyophilized products;
• biological or biochemical materials;
• temperature-sensitive products;
• refrigerated or frozen products;
• sterile products;
• products with tamper-evident packaging;
• opened products;
• products with broken seals;
• products removed from their original packaging;
• products that have been reconstituted, mixed, diluted, altered or otherwise prepared;
• products for which appropriate storage conditions after delivery cannot be verified;
• clearance or final-sale items where identified as such;
• custom-manufactured or custom-labeled products;
• special-order or specially sourced products;
• wholesale products procured specifically for a customer's order; and
• products prohibited from being returned by applicable health, safety, transportation or regulatory requirements.

A product should not be shipped back to Peptidfy® without prior written authorization.

Unauthorized returns may be refused and may not qualify for a refund.

4. Damaged Products

If your order arrives physically damaged, please contact Peptidfy® promptly after delivery.

To allow us to investigate the issue, please provide:

• your order number;
• the name and quantity of the affected product;
• clear photographs of the shipping package;
• photographs of the shipping label;
• photographs of the internal packaging;
• clear photographs or video showing the damage; and
• a brief explanation of the condition in which the shipment arrived.

Please retain the product, original packaging, shipping carton and shipping label until our investigation has been completed.

Do not discard damaged products or packaging before receiving instructions from Peptidfy®, as they may be required for carrier or insurance claims.

5. Incorrect Products

If Peptidfy® sends a product different from the product shown on your confirmed order, please contact us promptly.

Please provide your order number and clear photographs showing:

• the product received;
• the product label;
• quantity received; and
• lot or batch information, where applicable.

Once verified, Peptidfy® may, as appropriate and subject to applicable law:

• send the correct product;
• replace the affected item;
• issue store credit; or
• issue a refund for the affected item.

We will not require you to bear reasonable corrective shipping costs resulting solely from a verified Peptidfy® fulfillment error.

6. Missing Items

If an item is missing from your shipment, please contact us promptly after delivery.

Provide:

• your order number;
• the item you believe is missing;
• photographs of everything received;
• photographs of the outer package;
• photographs of the shipping label; and
• photographs of the internal packaging.

Peptidfy® may review fulfillment records, package weights, warehouse records, photographs, carrier information and other available evidence before approving a claim.

If we verify that an item was omitted during fulfillment, we will provide an appropriate remedy, which may include replacement, store credit or refund.

7. Quantity or Strength Discrepancies

Please inspect the product label and order confirmation when your shipment arrives.

If you believe you received an incorrect quantity, concentration, strength or product variation, contact us before opening, using or altering the product.

Where possible, include clear photographs of the label, packaging and batch information.

Claims involving products that have already been opened, reconstituted, altered or consumed may be substantially more difficult to verify.

8. Product Quality Concerns

If you believe there may be a legitimate quality issue with a product, contact Peptidfy® and provide sufficient information for us to investigate.

We may request:

• order number;
• product name;
• batch or lot number;
• photographs of the vial and label;
• photographs of the packaging;
• description of the concern;
• date the package was received;
• storage conditions after delivery;
• relevant temperature information, if available; and
• other documentation reasonably necessary to investigate the claim.

Do not discard the affected product until Peptidfy® has completed its review or advised you that retention is no longer necessary.

The existence of a quality complaint does not automatically establish that a product was defective. Each claim may require investigation of manufacturing, testing, fulfillment, transportation, storage and post-delivery handling information.

Where a verified defect or non-conformity for which Peptidfy® is responsible is established, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the claim.

9. Appearance of Lyophilized Products

The physical appearance of lyophilized material may vary.

Variations in cake formation, powder distribution, apparent volume, compactness, position within a vial or other visible characteristics do not necessarily establish that the product is defective or incorrectly filled.

A quality claim should therefore be evaluated using relevant product specifications and available evidence rather than appearance alone.

10. Shipping Delays

Estimated delivery dates and transit times are estimates unless Peptidfy® expressly provides a guaranteed service in writing.

Shipping delays may occur because of circumstances including:

• customs processing;
• regulatory inspection;
• carrier delays;
• flight cancellations;
• severe weather;
• transportation disruptions;
• peak-season volume;
• remote-area delivery;
• incorrect or incomplete delivery information; or
• events outside the reasonable control of Peptidfy®.

A carrier delay by itself does not automatically make an order eligible for a refund.

However, if the delay results in a documented problem affecting the integrity of a product for which specified transit conditions were part of the sale, contact Peptidfy® so that the circumstances can be reviewed.

11. Temperature-Sensitive Shipments

Where a product requires specific shipping or storage conditions, the applicable product information and shipping arrangement should be reviewed before purchase.

A package arriving without an ice pack remaining frozen does not by itself necessarily establish that the product is defective. Whether a temperature excursion affects a product depends on the particular compound, formulation, duration and conditions involved.

Where temperature-controlled transportation has specifically been purchased or promised and you believe the required shipping conditions were not maintained, contact Peptidfy® promptly and retain all packaging and temperature-monitoring materials, if provided.

We will evaluate such claims based on the applicable product requirements and available shipment evidence.

12. Lost Packages

If tracking indicates that a shipment has not been delivered and appears to be lost in transit, contact Peptidfy®.

We may first open an investigation with the shipping carrier.

A replacement or refund may be issued where appropriate after the loss is verified, subject to the applicable shipping terms and law.

Please note that carrier investigations may take time to complete.

13. Packages Marked “Delivered”

If carrier tracking shows a package as delivered but you cannot locate it, first:

• check the delivery location carefully;
• check with household members, employees or reception personnel;
• check parcel lockers, mailrooms and other designated delivery areas;
• check with neighbors where appropriate; and
• contact the carrier for delivery information.

Then contact Peptidfy® if the shipment remains missing.

A carrier's “Delivered” scan does not automatically resolve every claim, but Peptidfy® may require a carrier investigation or other evidence before determining the appropriate remedy.

14. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully verify:

• recipient name;
• company name, if applicable;
• street address;
• apartment, suite or unit number;
• city;
• state/province;
• postal code;
• country; and
• telephone number where required by the carrier.

If you discover an address error before shipment, contact us immediately.

Once a package has been dispatched, we cannot guarantee that the carrier will permit an address correction or rerouting.

Additional shipping, address-correction, return-to-sender or reshipment costs caused by customer-provided incorrect or incomplete information may be the customer's responsibility to the extent permitted by law.

15. Refused and Unclaimed Shipments

A shipment that is refused, abandoned or left unclaimed does not automatically qualify for a refund.

This is particularly important for products that cannot safely or legally be returned to inventory.

Any refund eligibility will depend on factors including:

• the reason for refusal;
• whether Peptidfy® made an error;
• product condition;
• applicable import requirements;
• whether the shipment is physically returned;
• whether the product remains eligible for return;
• shipping and carrier charges; and
• applicable law.

16. Customs, Import Restrictions and Seizures

International customers are responsible for understanding applicable import requirements and ensuring that products ordered may lawfully be imported into their destination, except to the extent Peptidfy® has expressly agreed in writing to assume a particular customs responsibility.

Import regulations can change and may vary according to product, quantity and intended use.

Customs detention, rejection, return or seizure resulting from destination-country restrictions does not automatically qualify for a refund.

Where Peptidfy® made a material shipping or documentation error, we will review the matter separately and provide any remedy required by applicable law or our written agreement with you.

17. Duties, Taxes and Import Charges

Unless expressly stated otherwise at checkout or in a written quotation, customers may be responsible for applicable:

• customs duties;
• import taxes;
• VAT/GST;
• brokerage charges;
• clearance charges;
• storage charges; and
• other destination-country fees.

Refusing a shipment solely because duties or taxes are payable does not automatically create a right to a full refund, except where applicable law provides otherwise.

18. Wholesale and Bulk Orders

Wholesale, distributor, reseller, bulk, private-label, custom-manufactured and specially procured orders may be subject to additional terms.

Because inventory or production may be reserved specifically for these transactions, such orders may become non-cancellable and non-refundable after procurement or production begins.

Where a quotation, pro forma invoice, purchase order, wholesale agreement or other written agreement contains return or cancellation terms specific to an order, those terms will apply to the extent permitted by law.

19. Returns That Peptidfy® Authorizes

In the limited circumstances where Peptidfy® authorizes a physical return, you must follow the return instructions provided by our support team.

Do not send a product to an address shown on a shipping label without authorization. Our return processing location may differ from the original shipping location.

Authorization of a return does not necessarily constitute advance approval of a refund. Returned products may need to be inspected before a final determination is made.

20. Return Shipping Costs

Where a return is authorized because Peptidfy® sent an incorrect product or because of another verified error attributable to us, Peptidfy® will handle reasonable return-shipping arrangements where a physical return is required.

For any discretionary return accepted for reasons not attributable to Peptidfy®, return shipping and related charges may be deducted from the refund or borne by the customer, to the extent permitted by applicable law.

21. Refund Method

Approved refunds will ordinarily be issued to the original payment method used for the transaction.

Depending on the circumstances and with the customer's agreement where required, another remedy may include:

• replacement;
• reshipment;
• store credit; or
• refund of the affected item.

Peptidfy® does not guarantee that a refund can be redirected to a different card, bank account, wallet or payment method.

22. Refund Processing Time

Once Peptidfy® approves and processes a refund, additional processing time may be required by the customer's:

• bank;
• card issuer;
• payment processor; or
• financial institution.

The date on which Peptidfy® issues a refund and the date on which the funds appear in the customer's account may therefore differ.

23. Original Shipping Charges

Original shipping charges are generally non-refundable after a shipment has been dispatched, except where:

• the refund results from a verified Peptidfy® error;
• the shipping service was not provided as agreed and a refund is legally required; or
• applicable law requires otherwise.

Any non-refundable shipping treatment will be applied only to the extent permitted by applicable law.

24. Promotional Discounts

If a refund affects an order that received a quantity discount, promotional discount, bundle price, free item or other conditional promotion, the refund may be recalculated based on the terms of that promotion.

For example, if returning or refunding an eligible item means the remaining purchase no longer satisfies a volume-discount threshold, the applicable adjustment may be reflected in the refund where permitted by law.

25. Chargebacks and Payment Disputes

We encourage customers to contact Peptidfy® first if there is a problem with an order so that we have an opportunity to investigate and resolve the issue.

Filing a payment dispute does not alter the underlying facts of an order or any rights available under applicable law.

Peptidfy® may provide the payment provider with relevant transaction records, including order confirmation, customer communications, fulfillment information, tracking, delivery confirmation and applicable policies when responding to a dispute.

Nothing in this section restricts a customer's lawful rights with their card issuer or payment provider.

26. Fraudulent or Abusive Claims

Peptidfy® reserves the right, to the extent permitted by law, to investigate claims involving suspected fraud, manipulation, repeated abuse, falsified evidence or other misuse of our refund process.

We may refuse discretionary refunds or restrict future transactions where there is reasonable evidence of abuse, without limiting any mandatory rights available to the customer.

27. Inspection of Your Order

Customers should inspect shipments as soon as reasonably possible after delivery.

Prompt notification makes it easier for us to investigate shipping damage, fulfillment errors and missing-item claims.

If you identify a problem, contact Peptidfy® before opening, reconstituting, altering or disposing of the affected product whenever reasonably possible.

28. How to Submit a Return or Refund Claim

To request assistance, contact Peptidfy® through the contact information published on our website.

Please include:

Order number:
Full name:
Email address used for the order:
Product name:
Quantity affected:
Batch/Lot number, if applicable:
Date delivered:
Description of the issue:
Photographs/video:
Requested resolution:

Providing complete information can significantly reduce the time required to investigate a claim.

29. Do Not Return Products Without Authorization

Please do not mail or courier any product back to Peptidfy® unless our support team has provided written return authorization and return instructions.

Due to the nature of our products, unauthorized returns may be refused, destroyed, quarantined or otherwise handled in accordance with applicable safety requirements and may not qualify for reimbursement.

30. Mandatory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, waive or restrict any warranty, remedy, cooling-off right, statutory guarantee or other consumer right that cannot lawfully be excluded or limited.

Where applicable law provides you with rights that conflict with a provision of this Policy, the mandatory provisions of applicable law will control.

31. Changes to This Policy

Peptidfy® may update this Return & Refund Policy from time to time to reflect changes in our operations, products, shipping practices, legal requirements or other business considerations.

The version published on our website at the relevant time will identify its Last Updated date.

Changes will not retroactively eliminate rights that have already accrued where prohibited by applicable law.

32. Contact Peptidfy®

Questions concerning returns, damaged shipments, incorrect products, missing items or refunds should be submitted through the Peptidfy® Contact Us page.

When contacting us about an existing purchase, please include your order number so our team can locate the transaction efficiently.

Peptidfy®
Premium Peptide Solutions
Peptidfy.com

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Important Notice

Certain Peptidfy® products may be offered for laboratory, analytical or research applications and may not be approved as medicines or for human use in particular jurisdictions. Product status and permitted uses vary by product and country. Customers are responsible for reviewing product-specific information and applicable laws before purchase.

This Return & Refund Policy does not constitute medical, regulatory or legal advice.